Associate Director of Enrollment

Remote

Full Time

Mid Level

Job Title: Associate Director of Enrollment
Location: Remote

Scene’s 360° model of care enhances the gold standard of medication adherence, Directly Observed Therapy. Combining personalized video coaching, education, and motivational content, we bring healthcare professionals, patients, and their families together to solve the $500B medication nonadherence problem. Our mobile app allows patients to connect with a care team of pharmacists, nurses, and health coaches through daily video check-ins, anytime and anywhere. We make it fun for patients to stay on top of their medications, help them address medication challenges, and empower them to improve their health by addressing barriers to adherence related to social determinants of health.

JOB OVERVIEW

About the Role:

The Associate Director of Enrollment will lead the strategic and operational aspects of Scene Health’s enrollment initiatives, ensuring seamless patient engagement and activation. This role requires a balance of data-driven decision-making, process optimization, and team leadership to drive enrollment performance and improve patient access to care. The ideal candidate will have experience managing teams, optimizing workflows, and implementing patient-centered engagement strategies to improve conversion rates and enhance patient experiences. This candidate must be a hands-on manager who provides direct feedback to team members in an ongoing coaching environment, ensuring that the quality of our outreach exceeds standards. The role will collaborate closely with the Vice President of Operations, Director of Enrollment, Executive Team, and cross-functional departments

Key Responsibilities

Develop and implement strategies to optimize patient enrollment and activation, ensuring high conversion rates into Scene Health’s adherence programs.
Manage and lead a team, providing coaching, training, and performance management to achieve enrollment goals.
Collaboratively establish and improve quality assurance programs to ensure best practices, compliance, and continuous improvement in patient outreach and enrollment.
Conduct daily quality assurance and provide direct feedback to team members
Oversee the daily performance of outbound and inbound enrollment operations, ensuring industry-leading call response and conversion rates.
Utilize data-driven insights to identify trends, improve team performance, and optimize operational workflows.
Enhance and standardize enrollment scripts, workflows, and discovery questions to improve patient engagement and adherence.
Contribute to outreach list management and strategies for reaching and converting patients via outbound and inbound channels
Collaborate cross-functionally with internal teams, including Product, Technology, Patient Solutions, and Population Health, to refine and enhance enrollment processes.
Use and provide recommendations to optimize the use of key operational platforms, including Salesforce CRM and Talkdesk, to track patient interactions and ensure seamless workflow integration.
Develop, document, and implement standard operating procedures (SOPs) to ensure consistency, efficiency, and regulatory compliance.
Recruit, hire, and train team members to maintain a high-performing, patient-centered enrollment team.
Lead internal training sessions focused on patient engagement, sales techniques, and enrollment best practices.
Identify and implement technology solutions to enhance operational efficiency, including automation and workflow improvements.
Support new program launches, process development, and performance monitoring to ensure operational success.
Additional responsibilities as assigned

Requirements

5+ years of experience managing an outbound call center and/or sales team
5+ years experience in the Healthcare industry
Experience building and/or delivering impactful team training and performance coaching
Experience with call center systems and the various channels of digital outreach used to connect with patients
Salesforce CRM experience preferred
Bachelors Degree required

Benefits

The biggest perk is that you will be working on a game-changing solution in healthcare with people who are talented, motivated, and passionate. Scene has impacted thousands of lives to date, but you will be integral in scaling that impact.

Competitive salary
12 days vacation, paid sick leave, plus holidays
Remote work
Health, dental, vision, short-term and long-term disability
401K retirement savings plan
Employee Assistance Program

We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas at this time.

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Associate Director of Enrollment

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