Customer Success Associate
emocha Mobile Health is on a mission to solve medication non-adherence. We’re a diverse team of designers, technologists, researchers, and public health enthusiasts committed to building high-impact technology that helps patients get better faster.
If you thrive in a fast-paced environment while looking to help patients lead healthier lives and lowering healthcare costs, we’d love to hear from you.
About the role
Our Customer Success team guides our wide array of clients as they map any number of business needs to their emocha account. We ensure customers are optimized and scaling effortlessly through impactful engagements, all focused on driving business and technical value.
A key fixture of our team is the work our Customer Success Associate performs in understanding our customer’s needs, working creatively to provide solutions to their challenges, and ultimately in helping emocha innovate. In addition to working with customers one-on-one, the customer success associate creates written content and short videos to teach best practices at scale, and organizes customer support tickets using Zendesk. You are a resourceful problem solver who enjoys guiding customers about topics both big & small.
We’re on a mission to solve medication adherence. We combine world-class science, technology, and design to empower every patient to take their medication. Our team includes passionate and talented individuals and our platform has been used by health departments, clinics, hospitals, and ministries of health across the country and world.
We carefully hire the best talent we can find, which means actively seeking diversity of beliefs, backgrounds, education, and ways of thinking. We believe in reflecting the diversity of our customers, and their patients, in our team. We strive to build an inclusive culture where differences are celebrated and leveraged to inform better design and business decisions. emocha is proud to be an equal opportunity workplace. We are committed to equal opportunity regardless of race, color, religion, sex, gender identity, national origin, ancestry, citizenship, age, physical or mental ability, legally protected medical condition, family care status, military or veteran status, marital status, domestic partner status, sexual orientation, or any other basis protected by local, state, or federal laws.