Operations Director, Enrollment

Remote

Full Time

Senior Manager/Supervisor

Scene Health Operations Director, Enrollment

Scene Health’s 360° model of care enhances the gold standard of medication adherence, Directly Observed Therapy. Combining personalized video coaching, education, and motivational content, we bring healthcare professionals, patients, and their families together to solve the $500B medication nonadherence problem. Our Spotlight mobile app allows patients to connect with a care team of pharmacists, nurses, and health coaches through daily video check-ins anytime and anywhere. We make it fun for patients to stay on top of their medications, help them address medication challenges, and empower them to improve their health by addressing barriers to adherence related to social determinants of health.

The Scene Health Operations Director, Enrollment role will oversee the Activation department’s overall performance and growth. This role requires a deep understanding of how to enthusiastically sell Scene Health services, influence decision-making through patient-centric discovery, and possess the ability to teach others how to effectively do the same. This role requires a data-driven mindset, linking behaviors to results while also bringing balance to the equation as a people-centric leader who can inspire teammates around them to attack targeted goals and change patients’ lives for the better. This is a Director/Doer role that requires one to be deeply involved with the daily tactical inner workings of the department while also having a voice within broader strategic executive planning.

Responsibilities Include:

Building a goal-oriented team culture that embraces a fast-paced environment and the changes that come with Scene Health’s growth
Managing the daily sales performance of our outbound Activation department
Managing inbound patient call volume to achieve industry-leading answer rates
Improving Activation Department patient conversion rates into Scene Health adherence programs
Assigning monthly individual performance goals while providing the coaching to be successful and accountable
Managing lead lists to ensure all eligible members are contacted within the targeted timelines
Managing and delivering departmental Quality Assurance programs to ensure best practices are leveraged and industry regulations are adhered to
Coordinating with internal stakeholders to align on strategic initiatives and shared accountabilities
Managing our Talkdesk telephone system and Salesforce CRM; functioning as an administrator who is responsible for the patient journey, various internal performance reporting, user training, and ongoing optimization
Managing and delivering industry-leading new hire training and monthly sales skills training to agents
Maintaining and growing required departmental headcount by recruiting and hiring talent that compliments the mission and culture
Leveraging project management skills for the implementation of new systems and services training
Setting a standard of professionalism and commitment, leading by example

Requirements:

10+ years’ experience managing an outbound call center function
5+ years’ experience in the Healthcare industry
5+ years' experience managing a fully remote call center team
Experience building and/or delivering impactful sales training curriculum
Experience with call center systems and the various channels of digital outreach used to connect with patients
Growing a call center-based business leveraging scalable processes and methods
Salesforce CRM experience preferred
Bachelors Degree required

Apply for this position

Required*

Apply with Indeed

First Name*

Last Name*

Email Address*

Phone*

Address

Resume*

We've received your resume. Click here to update it.

Attach resume or Paste resume

Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

I attest that I have fully reviewed this job description and understand all of the job duties and responsibilities.

I understand that my job may change temporarily or regularly according to the needs of my location or department without it being specifically included in the job description.

If I have any questions about job duties that I am asked to perform that are not specified in this description, I should discuss them with my immediate supervisor or a Human Resources Representative.

I further understand that future performance evaluations and merit increases to my pay are based on my ability to perform the duties and responsibilities outlined in this job description to the satisfaction of my immediate supervisor.* YesNo

Do you have experience working with dbt?*

What's your experience working with SQL?*

I'm based in the US and can work in the US East timezone*

Human Check*

Submit Application

Thanks for visiting our Job Board. Please review our open positions and apply to the positions that match your qualifications.

Operations Director, Enrollment

Apply for this position